Try before you pay. Our learning apps let you use the main features free on a limited number of days with no payment details asked, so you can decide whether to subscribe. Nothing is charged until you choose a plan.
1. Where you bought it decides who refunds
Subscriptions and passes are sold through three channels. Each has its own process:
| Bought through | How to cancel | How to request a refund |
|---|---|---|
| Google Play (Android) | Play Store app → Profile → Payments & subscriptions → Subscriptions → the app → Cancel | Through Google Play's refund process (play.google.com → Order history). Google's refund policy applies; we cannot refund Play purchases ourselves. |
| App Store (iPhone) | iPhone Settings → your name → Subscriptions → the app → Cancel | Through Apple at reportaproblem.apple.com. Apple's refund policy applies; we cannot refund App Store purchases ourselves. |
| Our website (Razorpay) | Email support@satsuntech.com from the account email, or use the option in the app, where available | Email us (section 3). Refunds go back to the original payment method. |
2. Cancelling a monthly plan
- Cancel at any time. You keep access until the end of the period you have already paid for; it simply does not renew.
- Deleting your account or uninstalling the app does not cancel a store subscription. Cancel it in Google Play or the App Store as above.
- We do not give partial refunds for the unused part of a month, except as described in section 3.
3. Refunds for website (Razorpay) payments
- Charged but no access: if you paid and the plan or pass was not activated on your account, email us within 7 days with the Razorpay payment ID and we will either activate it or refund it in full.
- Duplicate payment: refunded in full.
- Change of mind: for a monthly plan, email within 48 hours of payment and before using paid features, and we will refund in full. For a one-time pass (such as the MarksUp Exam Pass), email within 7 days of payment and before using paid features for a full refund. After that, passes are non-refundable.
- Approved refunds are issued to the original payment method within 5–7 working days of approval; your bank may take a few more days to show it.
4. One-time passes
A pass (for example, the MarksUp Exam Pass valid till 30 April 2027) is a single payment for access until the stated end date. It does not renew and no action is needed to stop it.
5. Price changes
If we change the price of a monthly plan, the new price applies from your next renewal, and the store will notify you in advance as its rules require.
6. Contact
Email support@satsuntech.com with the app name, the account email or mobile number, the payment date, and the order or payment ID. We reply within two working days.
Satsun (trading as SatSun Tech)
S101, 769, Suit No. 493, Spencer Plaza, 2nd Floor, Phase-3, Anna Salai, Chennai 600002, Tamil Nadu, India