You can delete your account and its data at any time, from inside the app, with no waiting period. Deletion starts as soon as you confirm.
Option 1 — In the app (recommended)
- Open TalentUp and go to Profile.
- Tap Delete account.
- Confirm. You may be asked to sign in again first. If you signed in with Apple, you will also be asked to confirm with Apple so that TalentUp's access to your Apple Account is revoked.
Option 2 — By email
If you cannot use the app, email support@satsuntech.com with the subject "Delete my TalentUp account". Send it from the email address on the account, or include the mobile number used to sign in. We will verify the request, delete the account and confirm by email.
What is deleted
- Your sign-in account
- The parent profile, including the WhatsApp number and setting
- Learning sessions, practice and test answers and marks
- Mistake Book entries, study plans and mastery data
- Weekly statistics and parent reports, and WhatsApp send history
- Free-use, subscription-status and usage records
- Device-session records
What is not deleted
- A one-way hashed record of a WhatsApp number that opted out of updates, kept so we never message that number again
- Purchase records held by Google Play, Apple, RevenueCat or Razorpay under their own terms
- Crash reports, until they expire (up to 90 days)
- Anything we must keep by law
Subscriptions are cancelled separately
Deleting the account does not cancel a store subscription.
- Google Play: open the Play Store app → Profile → Payments & subscriptions → Subscriptions → TalentUp → Cancel.
- App Store: open the iPhone Settings app → tap your name → Subscriptions → TalentUp → Cancel.
See the refund & cancellation policy for details.
Deleting only some data
To delete particular data without deleting the account, email us and say what you want removed.
Uninstalling the app does not delete your account or data. Full details are in section 12 of the TalentUp privacy policy.