- Please include
- The app name, the email address or mobile number on the account, your phone model, and a short description — a screenshot helps.
- Please don't send
- Passwords, OTPs or card details. We will never ask for them.
Common fixes
- Subscription not recognised? Sign in with the same Google/Apple account or mobile number you purchased with. If it still doesn't show, email us the order ID from your Google Play or App Store receipt.
- Teacher voice not playing? Check the device isn't on silent and that the app has an internet connection.
- Signed in on another device? The app shows a notice; sign out there or continue on this device.
Cancel a subscription
- Google Play: Play Store app → Profile → Payments & subscriptions → Subscriptions → TalentUp → Cancel. Access continues until the end of the paid period.
- App Store: iPhone Settings → your name → Subscriptions → TalentUp → Cancel.
Refund requests for store purchases go through Google Play or Apple; see our refund & cancellation policy.
Delete your account
Open Profile → Delete account in the app, or follow the steps on the account deletion page.
Privacy
Read the TalentUp privacy policy. Privacy questions and grievances: email support@satsuntech.com with "Privacy" in the subject line.
Developer
Satsun (brand name SatSun Tech)
S101, 769, Suit No. 493, Spencer Plaza, 2nd Floor, Phase-3, Anna Salai, Chennai 600002, Tamil Nadu, India